A refund is calculated by actual number of completed clock hours (based on the last recorded date of the student’s physical attendance) divided by the total number of clock hours that make up the period of enrollment, as stated on the signed enrollment agreement/contract.
As a condition of licensing, each school must adhere to the following uniform state-wide minimum cancellation and refund policy.
The official date of termination of a student shall be the last date of recorded attendance:
- When the school receives notice of the student’s intention to discontinue the training program;
- When the student is terminated for a violation of a published school policy which warrants termination;
- When a student, without notice to the institution, fails to attend classes for three (3) consecutive calendar days;
- When a student who is already on “PROBATION” fails to comply with the signed education plan.
Refunds applicable to resident training programs:
- A full refund of all money paid if the applicant is not accepted by the school;
- A full refund of all money paid if the applicant withdraws not later than midnight on the fifth business day (excluding Sundays and holidays) after signing the contract or making an initial payment, provided that the applicant has not commenced training;
- After five business days (excluding Sundays and holidays), the school may retain an established registration fee equal to ten percent of the total tuition cost, or one hundred dollars, whichever is less. “Registration fee” refers to any fee, however named, covering those xpenses incurred by an institution in processing student applications and establishing a student records system.
- Books, supplies and tools issued and signed for by student CANNOT be returned and are not refundable.
If training is terminated after entering classes, the student is financially obligated to West Coast Training according to the following formula or maximum charges:
- Termination during first week or 10 percent of contracted instructional time, whichever is less, the school may retain 10 percent of tuition cost plus registration fee as established under (1c) of this subsection;
- Termination after first week QL10 percent of contracted instructional time, whichever is less, but prior to completion of 25 percent of contracted instructional time, the school may retain 25 percent of the tuition costs plus registration fee established under (1c) of this subsection;
- Termination upon completion of first 25 percent and up to and including 50 percent of contracted instructional time, the school may retain 50 percent of tuition cost plus registration fee established under (1c) of this subsection;
- Termination after completion of more than 50 percent of contracted instructional time, the school may retain the full tuition cost plus registration fee established under (1c) of this subsection.
Money will be refunded in the following manner:
- According to the preceding policy, all money due will be refunded according to the Refund Priority Policy which follows, within thirty (30) days from the date of receipt of payment or the student’s last date of physical attendance;
- Any monies due the student shall be refunded within thirty (30) days from the last date of student attendance or within thirty (30) days from the date of receipt of payment in the event that the date of such receipt is after the student’s last date of attendance;
- If the student is on “Leave of Absence” under West Coast Training policy, and does not return by the Final Start Date as stated, (not to exceed 100 calendar days or the start of the next scheduled class), refunds must be made within thirty (30) calendar days from the missed Final Start Date on the Leave of Absence form.
When a student takes a leave of absence, under no circumstances can a refund exceed 130 calendar days from the last date of actual student attendance.
The following guidelines will be utilized to collect debt owed to West Coast Training:
- Collection procedures will reflect good taste along with sound and ethical business practices;
- Personal and financial information provided for school attendance and compliance may be used in an effort to collect any and all debt incurred. However, this same information will not be sold, shared or traded for any marketing purposes or without student permission and signed authorization;
- Collection correspondence regarding cancellation, refund and settlement from the school itself, banks, collection agencies, lawyers, or any other third-parties which represent the school, will be provided with the signed acknowledgment of receipt of school catalog which will clearly acknowledge the existence of this cancellation, and the refund and settlement policy of the school;
- If promissory notes or contracts for tuition are sold or discounted to third-parties, then the student and/or guardian,or their financial sponsor will sign a statement authorizing such sales.
Refund priority policy:
In the event of a refund situation, unearned portions of funds received by the school will be refunded according to the following priority schedule:
Un-earned portions of Agency
Un-earned portions of the student’s personal payments, or a minor’s parent’s payment or any private payment received on student, account as applicable
Withdrawal procedure and obtaining your refund:
Should a student decide to withdraw from their program of study, the school requires notification in writing. Based on any verbal notification of intent to withdraw, the student should meet with the School Director. This will allow student and school to review options, student needs, the cause of intent to withdraw, problem resolution, signature on change of status or written notification, review of student account and refund amount due, as applicable. If a student fails to submit a written withdrawal request, their LAST DATE OF PHYSICAL ATTENDANCE will be used to determine the status of their account. Refunds will be issued as established in subsection (4) of this policy.
PRORATED REFUND POLICY
Addendum to Enrollment Agreement for VA Students charges will be canceled on a prorated basis,as follows:
An established registration fee in an amount not to exceed $100 need not be subject to proration. Where the established registration fee is more than $100, the amount inexcess of $100 will be subject to proration.
Where the school has a breakage fee, it may provide for the retention of only the exact amount of breakage, with the remaining part, if any, to be refunded.
Consumable Instruction Supplies
Where the school makes a separate charge for consumable instructional supplies, as distinguished from laboratory fees, the exact amount of the charges for supplies consumed may be retained but any remaining part must be refunded.
Books, Supplies, and Equipment
The school will make a refund in full for the amount of the charge for unissued books, supplies, and equipment when:
- i) The school furnishes the books, supplies, and equipment
- ii) The school includes their costs in the total charge payable to the school for the course
- iii) The veteran or eligible person withdraw or is discontinued before completing the course
The veterans or eligible person may dispose of issued items at his or her discretion even if they were included in the total charge payable to the school for the course.
Tuition and Other Charges
Where the school either has or adopts an established policy for the refund of the unused portion of tuition, fees, and other charges subject to proration, which is more favorable to the veteran or eligible person that the approximate pro rate basis as provided in this subparagraph, such established policy will be applicable. Otherwise, the school may charge a sum which does not vary more than 10 percent from the exact pro rata portion of such tuition, fees, and other charges that the length of the completed portion of the course bears to its total length. The exact proration will be determined on the ratio of the number of days of instruction completed by the student to the total number of instructional days in the course.
In the event that the veteran, spouse, surviving spouse, or child fails to enter the course, or withdraws, or is discontinued there from at any time prior to completion of the course, the unused portion of the tuition, fees, and other charges paid by the individual shall be refunded promptly.
Any institution which fails to forward any refund due within 30 days after such a change shall be deemed, prima facie, to have failed to make a prompt refund, as required by this subparagraph.
Any VA student who is enrolled at this institution who has any questions, complaints or grievances may contact the West Coast Training SCO at 800-755-5477 or email to: